Refund policy

Last updated November 9, 2026

Minutes are one-time purchases. There is no subscription, so there is nothing to cancel.

Unused minutes

Within 14 days of a purchase, we refund the minutes from that purchase that you have not used, in full. Write to support@whispr.vip with your account ID (shown on your Account page) and the email you gave at checkout, or the date and amount of the charge.

Used minutes

Minutes already spent on calls are not refundable. If a call failed or cut out because of a problem on our side, tell us and we add the lost time back.

How refunds are paid

Refunds go back to the original payment method through Epoch, usually within 5 to 10 business days. Refunded minutes are removed from your balance.

Please contact us before disputing a charge with your bank. We answer within two business days.